Incidents reported on status page for SimplyPrint https://status.simplyprint.io/ https://d1lppblt9t2x15.cloudfront.net/logos/160946b28195b687215fca4ca9982c17.png https://status.simplyprint.io/ en https://status.simplyprint.io/incident/785754 Sat, 13 Dec 2025 12:49:42 -0000 https://status.simplyprint.io/incident/785754#6d7dea4acd7649f138168d93cc4e40c7d13f7b23e05fe03e3da32aa2d5f5566b Cloud Slicing API recovered. https://status.simplyprint.io/incident/785754 Sat, 13 Dec 2025 12:49:18 -0000 https://status.simplyprint.io/incident/785754#6432b9d9eeee45e57d6125becc4e6ae15719b61a2074af8caebe0f9b7583db7d Cloud Slicing API went down. https://status.simplyprint.io/incident/784083 Thu, 11 Dec 2025 17:17:26 -0000 https://status.simplyprint.io/incident/784083#ca399362ee6213c043330fa71e6d6fa7f4752df0d5a4f6064923e00882390a0e Cloud Slicing API recovered. https://status.simplyprint.io/incident/784083 Thu, 11 Dec 2025 17:16:29 -0000 https://status.simplyprint.io/incident/784083#e9eb6bf10abca6da807f5e1330341c9b899fe7d0d8b39d46ee277eb978d1d0d5 Cloud Slicing API went down. https://status.simplyprint.io/incident/784083 Thu, 11 Dec 2025 00:51:12 -0000 https://status.simplyprint.io/incident/784083#c3010212661398d0084fecbed4b0dc411a906432375558f774c9973f6386eefe API recovered. https://status.simplyprint.io/incident/784083 Thu, 11 Dec 2025 00:47:03 -0000 https://status.simplyprint.io/incident/784083#ce86de7984bc54f066e94c5206b7d55e9ffbc98f3882bfb802cb741e50afcb44 API went down. https://status.simplyprint.io/incident/783633 Wed, 10 Dec 2025 09:49:16 -0000 https://status.simplyprint.io/incident/783633#c1632bc653fbeb5d94dacae34b6262b3cc23d8fc987e656e73e9f9825679a8c5 Cloud Slicing API recovered. https://status.simplyprint.io/incident/783633 Wed, 10 Dec 2025 09:45:52 -0000 https://status.simplyprint.io/incident/783633#91c2567fffbd5b37095bd8abe4766d1be4793f6ea5baa98f0019c3ccfdc3cf09 API recovered. https://status.simplyprint.io/incident/783633 Wed, 10 Dec 2025 09:45:22 -0000 https://status.simplyprint.io/incident/783633#ed48640ba6baa9be2a260c3a18f29dc943681a365c03d71808a82b9c072e3969 Cloud Slicing API went down. https://status.simplyprint.io/incident/783633 Wed, 10 Dec 2025 09:37:08 -0000 https://status.simplyprint.io/incident/783633#71e544001ebed79f9ea872d94d18c70e631014d4956061a8da5e3f4a8769477b API went down. https://status.simplyprint.io/incident/778471 Wed, 10 Dec 2025 00:00:00 -0000 https://status.simplyprint.io/incident/778471#c5d8206d887ca1d42b9e8866c461ca3eefbc1b99f12eadb9509a47d2e691a302 After a hectic week we now feel confident resolving the degraded status of SimplyPrint, all major functionality should now be restored including AI and other miscellaneous issues. There will still be slight differences in functionality and expected behavior, do not hesitate to reach out in our Live Chat (https://simplyprint.io) or via discord (https://simplyprint.io/discord) so we can get it fixed, and you back up and running again :) Thank you very much for your ongoing patience and support, we will continuously be monitoring and improving our capabilities over the next couple of weeks in the background. https://status.simplyprint.io/incident/778471 Wed, 10 Dec 2025 00:00:00 -0000 https://status.simplyprint.io/incident/778471#c5d8206d887ca1d42b9e8866c461ca3eefbc1b99f12eadb9509a47d2e691a302 After a hectic week we now feel confident resolving the degraded status of SimplyPrint, all major functionality should now be restored including AI and other miscellaneous issues. There will still be slight differences in functionality and expected behavior, do not hesitate to reach out in our Live Chat (https://simplyprint.io) or via discord (https://simplyprint.io/discord) so we can get it fixed, and you back up and running again :) Thank you very much for your ongoing patience and support, we will continuously be monitoring and improving our capabilities over the next couple of weeks in the background. https://status.simplyprint.io/incident/778471 Wed, 10 Dec 2025 00:00:00 -0000 https://status.simplyprint.io/incident/778471#c5d8206d887ca1d42b9e8866c461ca3eefbc1b99f12eadb9509a47d2e691a302 After a hectic week we now feel confident resolving the degraded status of SimplyPrint, all major functionality should now be restored including AI and other miscellaneous issues. There will still be slight differences in functionality and expected behavior, do not hesitate to reach out in our Live Chat (https://simplyprint.io) or via discord (https://simplyprint.io/discord) so we can get it fixed, and you back up and running again :) Thank you very much for your ongoing patience and support, we will continuously be monitoring and improving our capabilities over the next couple of weeks in the background. https://status.simplyprint.io/incident/778471 Thu, 04 Dec 2025 00:30:00 -0000 https://status.simplyprint.io/incident/778471#4b4eabb4733a5ccedfbae6dcb7e0c2c5c4323e2e6fd51c3077bffcf29bdf7770 We are still monitoring the situation and deploy various daily smaller patches for small bugs. Just deployed: Bug Fixes - Improve & fix AutoPrint, Staggered Start and normal print sending reliability in some cases - Re-added "Clear Timeout" to AutoPrint - Fix webcam in app (does not require any updates) - Handle errors more gracefully in gcode preview - Various small slicer improvements that accumulated to faster slicer startup Known issues left to fix: - AI updates not showing in timeline preview - Mesh data visualization not showing up - CPU information not appearing in device widget - Goto OctoPrint/Klipper button - OctoPrint macro syncing Estimated full fix and back to normal; 1-2 days. https://status.simplyprint.io/incident/778471 Thu, 04 Dec 2025 00:30:00 -0000 https://status.simplyprint.io/incident/778471#4b4eabb4733a5ccedfbae6dcb7e0c2c5c4323e2e6fd51c3077bffcf29bdf7770 We are still monitoring the situation and deploy various daily smaller patches for small bugs. Just deployed: Bug Fixes - Improve & fix AutoPrint, Staggered Start and normal print sending reliability in some cases - Re-added "Clear Timeout" to AutoPrint - Fix webcam in app (does not require any updates) - Handle errors more gracefully in gcode preview - Various small slicer improvements that accumulated to faster slicer startup Known issues left to fix: - AI updates not showing in timeline preview - Mesh data visualization not showing up - CPU information not appearing in device widget - Goto OctoPrint/Klipper button - OctoPrint macro syncing Estimated full fix and back to normal; 1-2 days. https://status.simplyprint.io/incident/778471 Thu, 04 Dec 2025 00:30:00 -0000 https://status.simplyprint.io/incident/778471#4b4eabb4733a5ccedfbae6dcb7e0c2c5c4323e2e6fd51c3077bffcf29bdf7770 We are still monitoring the situation and deploy various daily smaller patches for small bugs. Just deployed: Bug Fixes - Improve & fix AutoPrint, Staggered Start and normal print sending reliability in some cases - Re-added "Clear Timeout" to AutoPrint - Fix webcam in app (does not require any updates) - Handle errors more gracefully in gcode preview - Various small slicer improvements that accumulated to faster slicer startup Known issues left to fix: - AI updates not showing in timeline preview - Mesh data visualization not showing up - CPU information not appearing in device widget - Goto OctoPrint/Klipper button - OctoPrint macro syncing Estimated full fix and back to normal; 1-2 days. https://status.simplyprint.io/incident/778471 Wed, 03 Dec 2025 00:25:00 -0000 https://status.simplyprint.io/incident/778471#04b1f45fe5c4d8cd38d6af7b9ee17f453eb01a520707e0318e9522655f205ed6 More fixes now live: - HMS (Bambu Lab notification fixes) - Print queue now live-updates again, removing items that have just been started, no longer requiring reload We're still monitoring the situation and will keep this incident report updated. https://status.simplyprint.io/incident/778471 Tue, 02 Dec 2025 22:00:00 -0000 https://status.simplyprint.io/incident/778471#fbdbb77e1115895831a25be823e94432de1c8cf6092c445d91e970ef7e35ce0f Various fixes now live: - Multi Material Sync (Bambu Lab AMS sync) works again - AutoPrint issues fixed - Webcam issues and a few "Failed to start print", where print *did* start fixed Still being addressed: - Bambu Lab HMS notifications improved, but not fully fixed: full fix live within a couple of hours Lastly, we have received one report of webhooks not being received: this is unconfirmed and not reproducible on our end, and our logs show that webhooks are (and for the one customer, were) sent and received, but do reach out to our support if you experience any webhook-related issues. https://status.simplyprint.io/incident/778471 Tue, 02 Dec 2025 22:00:00 -0000 https://status.simplyprint.io/incident/778471#fbdbb77e1115895831a25be823e94432de1c8cf6092c445d91e970ef7e35ce0f Various fixes now live: - Multi Material Sync (Bambu Lab AMS sync) works again - AutoPrint issues fixed - Webcam issues and a few "Failed to start print", where print *did* start fixed Still being addressed: - Bambu Lab HMS notifications improved, but not fully fixed: full fix live within a couple of hours Lastly, we have received one report of webhooks not being received: this is unconfirmed and not reproducible on our end, and our logs show that webhooks are (and for the one customer, were) sent and received, but do reach out to our support if you experience any webhook-related issues. https://status.simplyprint.io/incident/778471 Tue, 02 Dec 2025 12:30:00 -0000 https://status.simplyprint.io/incident/778471#6930e8b8668fe37419c1912a3744fa0b727a2bfae7bf8516d2956e58b2e2ea47 The fix has been live for about 16 hours and is confirmed to work across the board. This update, however, was a "2 steps forward, 1 step back" situation, and - as we were aware might've been the case - fixing the big thing at the speed that we did, some smaller things could potentially break. Today, there have been reports of the following bugs: - Multi Material Sync not working (Bambu Lab AMS sync) - AutoPrint being paused for longer periods - Bambu Lab "HMS" notifications not being reported and not being clearable - A few problems with webcams (fleeting) We are working on addressing all of these. https://status.simplyprint.io/incident/778471 Tue, 02 Dec 2025 12:30:00 -0000 https://status.simplyprint.io/incident/778471#6930e8b8668fe37419c1912a3744fa0b727a2bfae7bf8516d2956e58b2e2ea47 The fix has been live for about 16 hours and is confirmed to work across the board. This update, however, was a "2 steps forward, 1 step back" situation, and - as we were aware might've been the case - fixing the big thing at the speed that we did, some smaller things could potentially break. Today, there have been reports of the following bugs: - Multi Material Sync not working (Bambu Lab AMS sync) - AutoPrint being paused for longer periods - Bambu Lab "HMS" notifications not being reported and not being clearable - A few problems with webcams (fleeting) We are working on addressing all of these. https://status.simplyprint.io/incident/778471 Mon, 01 Dec 2025 20:25:00 -0000 https://status.simplyprint.io/incident/778471#e1587d62fcc5d40e111bb796f3e3fb16acf63fabc64c73cee561951c3a6a6118 An update addressing the connection and timeout issues has been deployed, and the fix has been confirmed to work across all of SimplyPrint. The fix took over a week and includes major upgrades in our local infrastructure. We apologize for the inconvenience caused by this - we were, unfortunately, taken by surprise by these issues that were rooted in growing pains from a sudden unexpected surge in activity and new signups, that we should - and now will - have been better prepared for. A blog post detailing what happened, what we've changed and what we have been, and are, doing to make sure something like this doesn't happen again will go live within a couple of days, and all affected customers whose production or trial periods were affected can message us to get extended subscription time or reset trial periods. https://status.simplyprint.io/incident/778471 Mon, 24 Nov 2025 22:18:00 -0000 https://status.simplyprint.io/incident/778471#d2bea5997765c3693e958d9a96fa57f9e876eef0c0ea0ab1c93f3d22961a84fd Starting the week of November 24th, some SimplyPrint users have been experiencing connection issues and print-start issues, with print starts timing out and live printer data being unavailable. Since then, a fix has been applied that fixes the connection and timeout issues (on Dec 1st). We're still monitoring the situation.